Support Sales
Support: Aspen allows most customer
service decisions to be made at the lowest possible levels (closest to the
end-user). Most customer service decisions, therefore can be made by your
Aspen Account Sales Representative. Aspen
Account Sales Representatives are assigned to your account based on gross volume
purchased monthly. Aspen continually reviews account status to ensure that
the appropriate number of representatives are dedicated to customer
accounts. Initially, a single Account Sales Representative will be
assigned to an account. As the account grows (or perhaps your requirements
change), second level support will be assigned and you will be notified.
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