Home | Products | Distribution | Support | Contact Us | Request Quote | Certifications |

Support

Return Policy:

Returns are often subject to the limitations placed on us by our factory suppliers.  We will never reject a request for a return (on the basis of time elapsed) if we issue a return authorization number (RA#) within 30 days of the invoice.

Except for defective products, we grant credit for returns only if the product and packaging are in resalable conditions.

The cost to return a defective product will normally be only the return freight charge.  If the return is the result of our error, we will issue a "call tag" (and Aspen will pay for the return freight).  Returns on special order items are subject to our factory supplier's restock fees (if any).

Any shipping errors should be reported to Aspen's customer service department immediately upon receipt of product.

 

 

 

Satisfaction Guarantee
Sales Support
On-Time Delivery
Return Policy
Home